Are yes, First level support. I sometimes think they deal with so many people who are as dull as a draw full of spoons, that when someone with some intelligence comes along it goes right by them.
The best support people are the ones who can adapt to your callers level of ability.
Quote I had to use on HP a few days ago "Yes I'm sure I pressed the button, Ive been a professional IT engineer for 17 years I know how to turn a computer on"
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Date: 4/26/07 08:36 am (UTC)From:The best support people are the ones who can adapt to your callers level of ability.
Quote I had to use on HP a few days ago "Yes I'm sure I pressed the button, Ive been a professional IT engineer for 17 years I know how to turn a computer on"
*grins*
Firelord