More Tech Support Hell

Is it a rule or something that they can only hire morons for Tech Support?  I mean, I understand they get a lot of stupid people calling so they're used to their callers being morons, but shouldn't they at least be able to read before they're hired?

> Question / Problem:
>
> In my screen saver power settings, I have it set to start the screen saver
> after 5 minutes, turn off display at 10 minutes on battery and 15 minutes
> on plugged in, and turn off hard disk at 30 minutes on battery and never on
> plugged in.
>
> The display will turn off when it's on battery power, but it will not turn
> off while plugged in.  How can I fix this?


> Thank you for contacting Acer America. What you are describing could be due
> to the way the power management was set up. Plug in your AC adapter, then
> click on the Start button and select Control Panel. Click on Performance
> and Maintenance then click Power Options. In Power Options you can change
> the length of time before any component is shut down. I hope this
> information is helpful.


No, that was not helpful.  If you fully read the request for help, you will
see that I have already set my power settings to shut off the display after
15 minutes and it still does not shut off.  While I realize, as a tech
support personnel, you recieve requests for help from people who have no
idea how to turn on a computer, let alone configure it ... I, however, am
somewhat comfortable with and familiar with PCs, although Vista is quite
the challenge with it's numerous incompatibilities and driver issues.  I
suggest, in the future, you fully read the request before filing off an
auto-response that doesn't help and wastes both of our time.  Now, shall we
try this again with a more appropriate suggestion?


When you set your power options, was the AC adapter plugged in, or was the
computer running on battery? This could have an effect on the setting. I
recommend setting this option with the AC adapter attached. You could also
try launching the ePower Management software with the AC adapter attached,
and creating a custom profile for the settings you desire. If this does not
resolve your issue, please contact Acer Technical Support at 1-800-816-2237
M-F 7am-9pm CST and Sat-Sun 8am-5pm CST, excluding holidays. Currently we
are experiencing high call volume, so please expect your hold time to be
longer than normal. We are working to reduce this by providing additional
support personnel and by providing online support tools such as
www.FixMyAcer.com. I hope this helps.


I already tried all that with the AC adapter plugged in.

Don't Mess With Our Chocolate!

Chocolate is an indulgence that everyone can afford, and it provides comfort, pleasure and happiness. It truly is one of the worlds most unique and special foods.

However, if some members of the U.S. Chocolate Industry have their way, it will negatively change the quality of chocolate you love. Their plan is to change the basic formula of chocolate in order to use vegetable fat substitutes in place of cocoa butter, and to use milk substitutes in the place of nutritionally superior milk. These changes will have adverse effects on the eating, physical and nutritional quality of chocolate (including introducing bad trans fats in place of the more healthy fat in cocoa butter and it will change all recipes that use chocolate as an ingredient), and beg the question: What consumer benefit is associated with implementing these changes? The answer is none.

A number of traditional chocolatiers are very concerned that if a recent “Citizens Petition” submitted to the US Food and Drug Administration by the Grocery Manufacturers Association (on behalf of a number of trade associations, including the US Chocolate Manufacturers Association) is approved, the chocolate that consumers know and love will disappear from the American market place. Instead of purchasing chocolate made only with 100 percent cocoa butter, consumers will be faced with an ever-increasing selection of lower quality “chocolate” products made with hydrogenated and chemically-modified vegetable fats -- many containing artery-clogging trans fats, manufactured solely for the purpose of cutting production costs.

It should be noted that in many countries around the world, the chocolate standards of identity permit the substitution of vegetable fats for cocoa butter…but only up to a level of 5 percent. However, the “Citizens Petition” submitted by the Grocery Manufacturers Association would permit manufacturers to use these substitute vegetable fats (some of which are chemically modified) up to 100 percent in their replacement of cocoa butter. This request goes far beyond any other standards used in the world and would further degrade the quality of US chocolate that we all have come to love and enjoy.

To date, the FDA has only heard from the chocolate industry. But, the FDA absolutely must hear from those consumers who love the current gold standard of chocolate so that the FDA can have a more balanced viewpoint. If the Chocolate Manufacturer's Association succeeds with their agenda, the consumer will inherit what is most lucrative for them to produce rather than the high quality product we all currently enjoy and desire.

Please communicate your dissatisfaction regarding the cheapening the quality of real chocolate to the FDA by going to "How to Help" (http://dontmesswithourchocolate.guittard.com/howtohelp.asp). Your opinion is important and needs to be heard along with the collective outrage from other consumers. We hope this effort will have a favorable impact on the FDAs decision-making process and will cause it to reject the industrys proposal.

http://dontmesswithourchocolate.guittard.com/whatsthisabout.asp

Repost this and forward it on to everyone you know!

*cross posted in http://www.myspace.com/innbetween